Thank you for your custom and for choosing Eamari.

 

Please find below our Warranty and Returns policy.

Eamari is committed to your satisfaction. Should you wish to return an item because you’ve changed your mind or are not satisfied, please contact us as soon as possible and within 14 days of receiving your delivery so we can arrange the return.

Our policy incorporates both our voluntary change of mind return option and your automatic rights under the Australian Consumer Law (consumer guarantees). Nothing in this policy excludes, restricts or modifies any rights you may have under the ACL or any other applicable laws.

 

1/ Your Rights Under Australian Consumer Law (Statutory Consumer Guarantees)

Under the ACL, our products must be of acceptable quality, fit for purpose, match their description and meet other consumer guarantees.

1. • If a product has a fault or does not meet these guarantees (e.g. it is damaged, incorrect, unsafe, or not of acceptable quality/durability for a reasonable period depending on the product type and price):
     • You are entitled to a remedy, which may include repair, replacement or refund (full or partial, depending on the circumstances).
     • For major failures (serious issues that would have stopped you from buying the product if known beforehand), you can choose a refund or replacement.
     • For minor failures, we may repair the item first (at no cost to you), or provide a replacement/refund if repair is not possible within a reasonable time.
   • These rights apply for a reasonable period after purchase — often up to 2 years or longer for durable goods, depending on the nature and price of the product (not a fixed 2-year cut-off).
   • You must provide reasonable evidence (e.g. photos of the issue) and proof of purchase (receipt, order number, etc.).
   • We may inspect the product before providing a remedy.
   • If the issue is due to misuse, abnormal use, or damage caused by you, consumer guarantees may not apply.

Important: These statutory rights apply regardless of any time limits in our voluntary policy below.

2/ Voluntary Change of Mind Returns (14-Day Period)

In addition to your ACL rights, we offer a voluntary change of mind return option for unused/unworn items you simply no longer want (not due to fault).

1. • You may return most items within 14 days from the date of delivery.
   • To qualify:
     • The item must be in its original condition, unused, with all tags/labels attached, and in original packaging (where applicable).
     • You must notify us within the 14-day period and return the item within a further reasonable time (we recommend within 14 days of notification).
   • Return shipping costs are your responsibility (unless the return relates to a fault under ACL, in which case we will reimburse reasonable return costs).
   • Refunds for change of mind returns will be for the product price only (minus original shipping and return delivery fees, unless otherwise agreed).
   • Exceptions: Some items may be non-returnable under change of mind (e.g. final sale items, personalised products, hygiene items — details will be noted on the product page or at checkout).

Change of mind returns are a voluntary gesture and do not affect your statutory rights under the ACL for faulty or non-conforming products.

3/ Faulty, Damaged, Incorrect Products, or Missing Parts.

If you receive a product that is incorrect, damaged, faulty, or missing a part, or it develops a fault that breaches consumer guarantees:

1. • Please contact us as soon as possible (ideally within 14 days of delivery for quickest resolution, but you can contact us later if the issue arises within a reasonable period — often up to 2 years or more depending on the product).
   • Provide dated photographic/video evidence of the issue, proof of purchase, and a description of the problem.
   • We will assess on a case-by-case basis and may offer:
     • Replace the missing parts,
     • A repair (at no cost to you),
     • A full replacement,
     • A full refund (including original shipping in some cases), or
     • A partial refund/discount where appropriate.
   • Returns no longer accepted under our voluntary policy after the 14-day change of mind period, but this does not limit your ACL rights for faulty goods.
   • We will reimburse reasonable return shipping costs if the product is confirmed faulty under ACL.
   •  

 

4/ How to Make a Return or Claim

1. Contact our customer service team by emailing customersupport@eamari.com or using the contact form on our website. Include your order number and details of the issue.
2. We will provide instructions, including any return address and whether a prepaid label is available (note: prepaid labels are typically for confirmed faulty items only).
3. Pack the item securely to prevent damage in transit.
4. Once received and inspected, we will process your remedy (usually within 7–14 business days).

 

5/ Refunds

• • Refunds will be issued to your original payment method (where possible) or as store credit (at our discretion for certain cases).
  • Refunds cover the product price and, where applicable under ACL, reasonable shipping costs.
  • Processing time: up to 10 business days after we receive and inspect the item.

Important Notes

• High rates of returns may affect your eligibility for our voluntary return service in the future.
• For more information on your rights under the ACL, visit the Australian Competition and Consumer Commission (ACCC) website at accc.gov.au.

We encourage you to contact us directly if you have any issues — we aim to resolve problems quickly and fairly.

If you have any further questions, please email customersupport@eamari.com.

Last updated: December 2025 This policy complies with Australian Consumer Law and may be updated from time to time.