Thank you for your custom and for choosing Eamari.

 

Please find below our Shipping Terms and policy.

 

1. Distribution

All products are shipped out of our third-party provider’s (TTP) facilities in West Melbourne. All orders are dispatched one business day after receipt of a paid order.

• Orders are delivered by Fastway, Direct Freight and/ or Toll.

 

2. Shipping costs

All orders to Metro Melbourne, Sydney, and Brisbane are delivered free. All other locations will incur a delivery fee. Please enter your postcode at the checkout to confirm your location and eligibility.

 

3. Order Confirmation

When you have completed placing an order, two emails will be sent to you.

• The first is your order confirmation, and this is also your tax receipt
• The second will be your dispatch email with tracking ID.
• Please check your spam folder if you have not received them.

 

4. Shipment Processing Time

Eamari, through our preferred third-party providers (TPP), strive to deliver your order as quickly as possible.

• During peak periods, such as Black Friday, Cyber Monday, and the holiday season, processing times may extend.
• Orders placed over the weekend will be processed on the following Monday.

 

5. Shipment Locations – Australia Only

• Eamari only ships to Australian locations.
• Unfortunately, we do not provide international shipping.
• The delivery address must be a physical building. We are unable to deliver to post offices, parcel lockers or PO Boxes.
• We do not ship to Thursday Island, Christmas Island, Cocos/ Keeling Islands, Norfolk Island, or the Australian Antarctic Territory.
• Enter your postcode at the checkout to confirm your location and eligibility.

 

6. Delivery Estimates & Tracking ID

 Once your order is dispatched, you will receive an email with your tracking ID. This will provide an accurate ETA. Estimated delivery times are also in the additional information tab on every product.

• Business days are Monday to Friday, excluding holidays.
• Delivery times can vary due to the type of items ordered, carrier methodology, and delivery location.
• Orders with more than one item may be delivered in multiple shipments, and with different carriers.
• During peak periods, such as Black Friday, Cyber Monday, and the holiday season, delivery times may extend.
• Eamari and its TPP are not responsible for incorrect shipping addresses provided by customers.

 

7. Delivery Delays

Please report any delivery delay within 30 working days from the dispatch date email customersupport@eamari.com as soon as possible with the following details.

• Tracking number.
• Include your order number with your full name, email, and phone number. We will engage with the carrier and advise you of the outcome.

 

8. Cancellations

To cancel an order, please email customersupport@eamari.com as soon as possible.

• Place in the subject line – URGENT CANCELLATION Order #.
• Please include your order number with your full name. We will do our best to stop the order and advise you of the outcome.

 

9. Change of Delivery Address

Change of delivery address can only happen up to when your order is processed for shipment.

To change the shipping address, please email customersupport@eamari.com as soon as possible.

• Place in the subject line – CHANGE OF DELIVERY ADDRESS Order #
• Include your order number with your full name. We will do our best to change the shipping address and advise you of the outcome.
• Please note, address changes after dispatch cannot be accommodated.

 

10. Damaged Parcels

For packaging damage upon delivery, please email customersupport@eamari.com as soon as possible.

• Please include photos and/or videos.
• Describe the damage.
• Include your order number with your full name. We will advise you of the outcome.

 

11. Parcel not received

Sometimes a parcel is marked delivered but not received by our customers. Please follow the steps below before contacting us.

• Review the tracking information for any notes or updates from the carrier and make sure the delivery address is correct. Sometimes, carriers provide details about the location of the delivery.
• Inspect the area around your house, including doorsteps, side entrances, as packages can occasionally be placed out of sight.
• Consider checking with your neighbours or the reception desk.

If the package cannot be located, please email customersupport@eamari.com as soon as possible with the following details.

• Tracking number.
• Number of items and their description.
• Include your order number with your full name, email, and phone number. We will engage with the carrier and advise you of the outcome.

 

12. Missing or Lost Package

If your order is missing or you have a lost package, please email customersupport@eamari.com as soon as possible with the following details.

• Tracking number.
• Number of items and their description.
• Include your order number with your full name, email, and phone number. We will engage with the carrier and advise you of the outcome.

 

13. Undeliverable Packages

Sometimes packages are undeliverable after several attempts. When this happens, the parcel is returned to the warehouse.

• We will contact you via email to advise that the parcel has been returned to the warehouse.
• Redelivery may incur an additional cost.

 

17. Questions

If you have any further questions, please email customersupport@eamari.com

Last Updated: December 18, 2025